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EU right of withdrawal

If you are a consumer in the European Union, the European Economic Area, the United Kingdom, or Switzerland and you buy goods on chessoasis.com for private use, you have a statutory right to withdraw from the distance contract within 14 days without giving any reason, in addition to Australian Consumer Law guarantees described on the Returns page.

Withdrawal period

The withdrawal period expires 14 days after the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

How to withdraw

To exercise the right of withdrawal, inform us of your decision by a clear statement (for example an email). Send it to support@chessoasis.com. You may use the model form below, but it is not obligatory.

To meet the deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will carry out reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: CUSHION PTY LTD, Canberra ACT 2600, Australia — support@chessoasis.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

Australian Consumer Law rights for faulty or misdescribed goods are unaffected. See Returns.

Last updated: 25 October 2026.